We, fbessays (the “Company”), provide you (“you,” “your,” “yours” or “Customer”) access to our services (“Service”) through our website located at fbessays.com, and a mobile website (collectively, the “Website”). These Terms and Conditions (“Terms”) govern your use of the Website and Services and may be updated by us from time to time.
fbessays.com is a platform that connects Customers and education Experts to improve Customers’ educational outcomes. The Website allows Customers to search for and connect with Experts to receive and pay for the Services.
Before accessing the Services, please read these Terms carefully as they form a binding legal agreement between you and the Company. By clicking “Accept” or a similar button, or by accessing the Services, you agree that you have read, understood, and agreed to these Terms. If you disagree, please stop using the Service.
Key Terms:
- “Website” refers to fbessays.com and the mobile website.
- “Customer,” “you,” “your” or “yours” refer to anyone using the Website to submit, bid on, or execute an Order, as well as upload any information and make payments.
- “Content” means all information, text, materials, images, data, links, software, or other material accessible through the Website.
- “Expert” is a person engaged by the Company on a freelance basis to provide Services to Customers.
- “Messaging System” is the software for communication between the Customer and the Expert or the Support Team.
- “Order” is the Customer’s request for a Service, including specific requirements and specifications.
- “Personal Balance” is the total amount of funds available in your account that have not been used towards an Order.
- “Order Balance” is the total amount of funds allocated to a specific Order.
- “Escrow” is the financial agreement where the Company controls monetary transactions between the Customer and the Expert.
- “Service” is the educational assistance provided by the Experts within a defined time frame and according to the Customer’s requirements.
- “Product” is the result of the delivered Service, intended for learning and understanding purposes only.
- “Product Revision” is a request by the Customer to edit the final Product.
- “Quality Assurance Department” is the Company’s unit responsible for evaluating and protecting the quality of Products and Services.
- “Support Team” is the Company’s unit responsible for coordinating and assisting with Orders and Services.
General Information:
By using the Website, you agree that you have read, understood, and are legally bound by these Terms, as well as the Company’s other policies. You must be at least 16 years old (or the age of majority in your country) to use the Service.
You agree to use the Service only for lawful, personal, and informational purposes, and to exercise common sense and judgment when using the Services.
Registration:
To receive the Product, you must register by providing your email and password or signing in via a social media account. You agree to provide complete, accurate, and up-to-date information during registration and to safeguard your password.
Verification:
The Company does not verify the information provided by Experts and is not responsible for their reliability or expertise.
Service Providing:
You agree to respect the privacy and rights of the Company and Experts, and not to engage in any unlawful, disrespectful, or harmful behavior. You understand that the content and communications provided by Experts are not under the Company’s direct control.
You are solely responsible for all information you submit through the Website. Once submitted, information cannot always be withdrawn, and you assume all risks associated with it.
Order Placement and Process:
The Order is placed by completing the Order form on the Website. You are responsible for providing accurate, complete, and final information in the Order form. The Company reserves the right to re-evaluate the Order details and modify the Order if necessary.
The Customer must provide any required materials within specified deadlines; otherwise, additional payment and/or time may be required. The Customer is encouraged to communicate with the Expert using the Messaging System or contact the Support team.
Order Payment and Discounts:
You agree to pay for the provided Service in advance. The Company may charge a service fee, which is non-refundable except when the order evaluation is 0%. The Company may offer discount and bonus programs at its discretion.
The Company may request additional payment or time if the scope of work is greater than initially defined. The Customer may decide to either agree to the new Order parameters or refuse to cooperate.
Direct Interactions and Third-Party Payment Processors:
The Company does not participate in direct interactions between Customers and Experts, except as necessary. The Website uses third-party payment processing services to handle payments and transactions.
Order Delivery:
The Company is responsible for delivering the Service by the indicated deadline. The Customer is responsible for ensuring the availability of delivery channels and downloading the digital Product on time.
Order Revision:
Free amendments are provided to the Customer within specified time frames to ensure quality and Customer satisfaction. The Quality Assurance Department reserves the right to decline or limit Revision requests that violate the initial Order instructions.
Account Suspension and Deactivation:
The Customer may delete their account at any time. The Company may suspend or deactivate an account for various reasons, including non-compliance with the Terms.
Intellectual Property:
The materials on the Website are the property of the Company and are protected by intellectual property laws. Customers may only use the Content for personal, non-commercial purposes.
Company’s Responsibility:
The Company has a zero-tolerance policy for plagiarism and fraud. The Company is not responsible for the content of third-party links or the disclosure of personal information beyond its control.
Warranties and Disclaimers:
The Customer agrees that the use of the Services is at their own risk and that the Company makes no warranties or representations regarding the Services or Products.
Investigations and Scope of Service:
The Company reserves the right to investigate any reports, complaints, or claims, and to monitor access to the Website or Services. The Services may be altered, suspended, or discontinued at any time.
Relations between the Parties:
The Services do not constitute an employment service, and the Company is not an employer of the Experts. Customers are responsible for selecting and investigating the Experts.
Feedback, Limits, and Indemnification:
The Customer agrees to provide feedback and that the Company may use such feedback. Both Customers and Experts agree to comply with applicable laws and not engage in inappropriate or offensive behavior.
The Customer agrees to indemnify and hold the Company harmless for any claims or demands arising from the use of the Services.
Privacy, Termination, and Governing Law:
The Company’s Privacy Policy governs the collection and use of Customer information. The Company reserves the right to suspend or terminate a Customer’s access to the Services for various reasons.
These Terms are governed by the laws of the Emirate of Ras Al Khaimah and the United Arab Emirates. Any disputes shall be resolved through negotiations and, if necessary, by the Courts of Ras Al Khaimah.